Refund policy
IMPORTANT NOTICE
Products that have been opened, used, or damaged after delivery are not eligible for a refund under the Unopened products terms below. This does not apply to products that arrive damaged in transit, are defective, or are incorrect; those issues are handled under Damaged, Defective, or Incorrect Orders.
Refund Policy — Operators Club
Operators Club wants you to feel confident in your purchase. Because our products are made to order through our fulfillment partner, this policy explains when refunds and replacements are available.
Cancellations
Email us at operatorsclubshop@gmail.com with your order number right away if you need to cancel. If the order has not shipped yet, we will try to stop it. Once an item has shipped or been delivered, the refund and return terms below apply.
Unopened products
If you are not satisfied with your purchase, you may request a full refund within thirty (30) days of delivery, provided the product remains unopened and unused.
To request a refund, email operatorsclubshop@gmail.com with:
- your order number; and
- a brief description of the issue.
Where a return is not required, if we approve the request, we will process your refund without return shipping. If we ask you to return an item, we will provide instructions. Return shipping is free, and there is no restocking fee. Do not ship products to any warehouse address printed on the shipping label unless we specifically direct you to do so.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged in transit, is defective, or is incorrect, contact us as soon as possible and no later than fourteen (14) days after delivery at operatorsclubshop@gmail.com. Please include:
- your order number;
- a clear description of the problem; and
- photographs of the product and packaging (and the shipping label, if available).
We will review your claim and, where appropriate, arrange a replacement or refund. Timely notice and photos help us resolve the issue quickly.
What Is Not Covered
Unless required by applicable law, the following are not eligible for a refund or replacement under this policy:
- Products that have been opened, used, or damaged after delivery.
- Buyer's remorse after the thirty (30) day window, or for opened/used products.
- Orders placed with an incorrect or incomplete shipping address supplied at checkout.
- Wrong item ordered by the customer (as distinct from an incorrect item shipped in error).
- Orders outside the United States are not accepted.
- Delays caused by the carrier after the package has been handed off for delivery, except where tracking shows the order was lost and a claim is approved.
How Refunds Are Issued
Approved refunds are issued to the original payment method. Processing times may vary by your bank or card issuer.
Contact
Questions about this policy or an existing order:
operatorsclubshop@gmail.com
https://operatorsclub.shop
We reserve the right to update this policy. The version posted on our website at the time of your purchase applies to that order.