FAQ


Straight answers on orders, ingredients, shipping, returns, and subscriptions. Questions the page doesn't cover: operatorsclubshop@gmail.com

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How do I contact you?

Email operatorsclubshop@gmail.com

You can also use the form on the Contact page.

Do you offer subscriptions?

Yes. Some products can be purchased as a subscription at checkout. You can skip or cancel from the subscription email you get after signup. Questions: operatorsclubshop@gmail.com

Where are your products made?

Operators Club products are made in GMP facilities in the United States. Ingredients are globally sourced. A fulfillment partner, Supliful, manufactures, packs, and ships the orders.

Are there any fillers or proprietary blends?

Every product label lists the ingredients in that formula. Some products use a small amount of silicon dioxide as an anti-caking agent. Certain formulas include blended matrices; check that product’s Supplement Facts for what is disclosed.

How long does shipping take?

Orders are fulfilled by Supliful. They typically ship in 2–5 business days. After that, continental U.S. transit is usually 5–10 business days. You get a tracking email when it ships. We ship to the United States only. We do not promise a delivery date.

How do I take each product?

All Operators Club products include suggested use on the label. Follow that label. Do not exceed the serving size.

What is your return policy?

Unopened, unused products may be eligible for a full refund within thirty (30) days of delivery. Email operatorsclubshop@gmail.com with your order number and a brief description of the issue. If we approve the request and a return is not required, we will process your refund without return shipping. If we ask you to return an item, return shipping is free and there is no restocking fee.

For orders that arrive damaged, defective, or incorrect, contact us as soon as possible and no later than fourteen (14) days after delivery at operatorsclubshop@gmail.com with your order number, a clear description, and photographs of the product and packaging (and the shipping label, if available).

Opened, used, or damaged-after-delivery products are not eligible under the unopened-product refund terms. Full details: our Refund Policy page.

Can I cancel my order?

Email operatorsclubshop@gmail.com with your order number right away if you need to cancel. If the order has not shipped yet, we will try to stop it. Once an item has shipped or been delivered, our refund and return terms apply.

Are final sale items eligible for return or cancellation?

No. Items marked final sale are not eligible for return or cancellation.

Do I pay for return shipping or a restocking fee?

No. When we ask you to return an item, return shipping is free, and there is no restocking fee.

Are your products vegan or allergen friendly?

Most of our products are not certified vegan due to the capsules and certain ingredients. Allergen content varies by product — for example, some formulas contain dairy (such as whey). Always check the Supplement Facts and allergen statements on that product’s label before you buy or use it.

How should I store my supplements?

Store in a cool, dry place. Keep away from heat and moisture.